Employee Satisfaction Solutions

Exit Interviews

Conducting satisfaction research among your employees is extremely important in order to understand, manage and improve the levels of satisfaction and expectations of existing staff.

Conducting an exit survey is a useful way of discovering the reasons why people leave the organisation. Are these reasons something that can be changed? What was the departing employee's experience of the working environment? In what areas can the organisation improve? An exit survey also provides formal closure to the period of employment for the organisation and the departing employee.

Exit research can be permanently linked to a staff satisfaction survey.

Approach

As soon as it is known within the organisation that a member of staff is leaving, they are sent an invitation to complete an exit survey in the last month of their employment. The invitation includes a link to access the questionnaire directly. The employee then completes the questionnaire. At the end of it, the employee can also request an interview. Because the results are immediately available, the organisation can also decide if it wishes to have an exit interview.

Analysis and reporting

Integron analyses organisational performance at an overall level and for each segment (department, quarter). Integron also issues a report on all the results twice annually. This includes a comparison of the results for each department/quarter. The organisation can also consult the research results online using our online results dashboard. All the important results can be read at the click of a mouse.

Integron provides the content you need in the following areas:

• Expectation management (understanding and responding to staff expectations)
• Staff segmentation policy (understanding and responding to staff expectations in specific segments)
• Loyalty (which areas need to be tackled in order to become an attractive employee and achieve loyalty?)
• Improvement management (which areas need to be tackled in order to increase staff satisfaction?)
• Innovation (what services could be introduced or improved that appeal to and motivate staff?)