Quality

We do more than just assess areas for improvement. We know that every organisation wants to take the survey results and use them to create real improvement. Doing this requires a number of things: extensive knowledge and experience, up-to-date research methodologies and, most importantly, a high level of service.

Integron uses standardised processes and performance indicators. We track projects continuously, and communicate with you every step of the way. In addition, our CustomerCenter supports you with a huge number of facilitative documents that can be critical at the various phases of the project, from start-up and implementation to completion and follow-up care (improvement management). When the survey is complete, Integron also provides you with a certificate containing the key figures from the satisfaction survey.

Each year, our clients participate in our own customer satisfaction survey. The mark of 8.1 (2010 result) can be considered high. Integron is a member of ESOMAR (World Association of Opinion and Marketing Research Professionals) and MOA (Market Research Association Netherlands).

Integron is also NFC Index® certified in the area of customer satisfaction research for Facility Services departments.

Integron is also CQI accredited by Centrum Klantervaring Zorg (CKZ). This means that Integron is authorised to gauge the quality of care from the perspective of clients and patients using the national measurement standard.

This means that you can trust Integron to adhere to the code of conduct for objective, honest and statistically sound research with the utmost in guarantees for the privacy of your respondents.