Partners & Initiatives

Customer Experience Index

How does your organisation rate in the Customer Experience Index (Klantbelevingsindex©)?

The 2011 National Customer Experience Survey (Nationale Klantbelevingsonderzoek 2011) rates organisations according to functional and emotional experience. Ultimately, the National Experience Matrix (Nationale Belevingsmatrix©) and National Experience Index (Nationale Belevingsindex©) will reveal which organisations score best and worst in terms of customer experience. www.klantbelevingsindex.nl

Tevredenheidsonderzoek.nl

Integron conducts annual national experience research in the fields of Customer Experience, Work Experience and Facility Experience. For summaries, press releases and articles published, visit www.tevredenheidsonderzoek.nl.

Knuffel de Klant

The 'customer hugging' method has been extensively described by Stephan van Gelder, CEO of Integron, in his highly practical book Hug your Customer (Knuffel de Klant!). The book is based on a large-scale 'hugging' study conducted by Integron in sales departments across the Netherlands, supplemented by creative examples from everyday practice. Appealing cartoons and inspirational interviews with senior managers from the business community ensure that the Hug your Customer! philosophy becomes tangible and above all applicable, both strategically and practically. www.knuffeldeklant.nl

Integron Direct

For organisations, mostly SMEs, that wish to conduct effective, cost-efficient satisfaction research independently, we have developed Integron Direct. Integron Direct is an online research programme that offers an easy way of obtaining valuable information about what is deemed important and levels of satisfaction. For further information, see www.integrondirect.com.

Yorizon

Yorizon is a specialized research agency which helps the IT organization of large organizations to increase efficiency, reduce costs and create higher levels of user satisfaction. "Yorizon is part of Integron's strategy to become the best market player in every niche within customer feedback" says Cees-Pieter den Hartog, Managing Director. Wouter van den Bosch, who was responsible for IT customer feedback activities within Integron and Cees-Pieter den Hartog will form the Management Team. 2011. www.yorizongroup.com

Integron supports KIKA

As a research agency specialising in staff, customer and user satisfaction, Integron has its customers close to its heart. This is not an empty slogan, but the most important source of motivation for all Integron staff. In addition to its customers, Integron also has a soft spot for the child cancer charity KiKa. Part of the proceeds from the book 'Knuffel de Klant!' are being donated to KiKa and Integron regularly organises campaigns in which it donates a sum of money to KiKa. www.kika.nl.